Services

DUBAI OUTLET MALL GIFT VOUCHERS ARE THE PERFECT GIFT!

A gift voucher from Dubai Outlet Mall is a perfect gift for everyone who likes stunning fashion, or shoes, or accessories, or sport gear, or home wares, furniture or pretty much anything. You'll be giving the coolest as the value of your gift go so much further with discounts of between 30% - 90% on most times.

Gift vouchers can be spent in over 200 participating top brand name stores at Dubai Outlet Mall. Vouchers are available in AED 25, 50, 100 and 500 values to suit every budget and they're valid for one year.

There would be nothing better to receive than a Dubai Outlet Mall gift voucher for every special occasion and for interactive or bonuses. Buy your Dubai Outlet Mall gift vouchers now from the Customer Service Desk on the First Floor near Centre Court or phone +97144234666 for further details.

The Outlet plus card qualifies for further discounts and value shopping. It is valid for one day only and comes with a list of participating outlets. You can get Outlet Plus Card from any Customer Service Desk. To learn more please contact us at +97144234666 or email tourism@dubaioutletmall.com.

At Dubai Outlet Mall we are prepared with a First Aid Room for any emergencies during shopping. For more information check at any Customer Service Desk, or call +97144234666 for any emergency.


Our multi-language customer service staff has been carefully chosen to attend to all the needs of our broad customer base. They speak 11 different languages such as Arabic, English, French, Farsi, Russian, Turkish, Urdu, Hindi, Chinese, Tagalog and Kyrgyz. You can find Customer Service Desks on the Ground Floor Dome area (main entrance) or the ground floor Center Court entrance.


We provide free wheelchairs for tired, sick or elderly people to have a comfortable stay at the mall. Ask about the wheelchairs at any customer service desk or call +97144234666.

Baby changing facilities are available throughout the mall. Ask about the nearest baby changing facilities at any of our customer service desks.

We provide rooms for a Mother & her Baby and a Father & his Baby. In those rooms parents can feed their kids and warm up bottles using the available facilities. The Mother & Baby Room is provided with a colorful kids’ playing area. The rooms are located on the First Floor near the Food Court which should be convenient for families. Please refer to any of our Customer Service desks for more information.

The baby carts are available for rent at the DOME entrance. The carts are colorful with attractive designs, it will make your kid rather excited during your shopping, and will also provide plenty of space for your shopping bags.

Use your time wisely and get your car cleaned while you shop at the mall.

The car cleaning service is available in the parking area.

You can access internet anywhere in the mall, as we provide a free WIFI coverage. However, if you like working at a cafes, Tim Horton's, French Bakery, El Mondo Café and Starbucks provide access to the internet.

Two praying rooms are available for both men and women. The praying rooms are located on the First Floor next to Food Court with bathrooms at a convenient distance.

You can find ATMs of Union National Bank, RAK Bank and First Gulf Bank conveniently located at various locations in Dubai Outlet Mall.

If you misplaced or lost anything during your time at the mall, please check the customer service desks or call Customer Service on +971 4 423 4666

Don’t leave the mall before getting your clothes perfectly fitted, our professional tailors will help you alter any piece of clothes.

We all know kids and how sometimes it is possible to lose track of them. To keep the stress level at a bare minimum, we hired a highly efficient team to interfere immediately to locate lost children.

The dead battery days are over with our mobile recharging service stations. We provide universal chargers at the main Customer Service Desks across the mall which is compatible with most mobile brands.

Dubai Outlet Mall provides a modern photography studio which offers advanced technology in Photography and Digital Editing.

Restrooms for men and women are located on both ground and first floors at Dubai Outlet Mall. Please refer to the Customer Service for locations.

A complete list of all of our stores and promotions are listed on the store guide printed in Arabic, English, Russian, Farsi and Chinese. The store guide is available at any Customer Service Desk.

Al Ansari Exchange can be found easily at the Ground Floor Vero Moda Outlet.





Luggage can be stored free of charge during mall hours.

To keep your luggage please proceed to Customer Service desk located on the Ground Floor Center Court entrance.

 

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