FAQ

We are located on Dubai – Al Ain Road (Route 66). At DUBAILAND, Dubai,

United Arab Emirates.

The main arterial roads leading to Dubai Outlet Mall are Dubai – AL Ain Road (Route 66), Emirates Road and Al Khail Road. A location map is available to view and download on our website under "Contact". If you need further assistance, please call +97144234666 and our friendly customer service staff will guide you.


We are just 20 minutes from the World Trade Centre. No salik, no traffic, no hassles!

No - Dubai Outlet Mall has plenty of parking spaces for customers.

RTA public Buses number 66 & 67, originating from Bur Dubai bus station, run hourly on Dubai – Al Ain Road (Route 66) with a drop off/ pick up station opposite DOM.

Yes, any taxi will bring you to Dubai Outlet Mall. The average taxi fare would be around 50 Dirhams each way and varies, depends on which part of town you are coming from.


Dubai Outlet Mall timings are as follows:

  - Saturday to Wednesday 10am to 10pm

  - Thursday and Friday 10am to 12 Midnight

For mall timings during Ramadan or any Festive season please contact our customer service staff on +97144234666 or visit our website accordingly. 

An "Outlet" concept mall offers significant discounts everyday on goods that are mainly last season stock. This means that when a store in a full priced mall is receiving new stock, space needs to be made for this new stock and so the older merchandise is moved to the store at Dubai Outlet Mall and prices substantially reduced. Store stock is constantly evolving so the merchandise at Dubai Outlet Mall could have been in a full priced mall as recent as a week or two ago.

Dubai Outlet Mall is the first and only outlet concept mall, not only in the Middle East, but also in MENA region.

There are 240 stores and housing more than 1,200 international brands.

The stores at Dubai Outlet Mall offer discounts of between, 30%-90% off the original prices*, depending on the individual stores’ pricing policies.

*Except on Food items, Electronics, Jewelry and medicine. 

The refund/ exchange policy totally depends on the individual stores’ operations and Dubai Outlet Mall has no authority whatsoever over the running of the individual stores. However, we have had no feedback from the customers who are dissatisfied.

Please always check with each store staff for their refund/ exchange policies. 

Dubai Outlet Mall has more than 1,200 premium and world-known brands available. These brands are listed on our website and are also available for review at our 3 Customer Service Desks. 

Yes, the brands are all authentic and genuine. 

Dubai Outlet Mall is the home to the first Chuck E Cheese’s offers families a one-of-a-kind total entertainment experience that includes great food, the coolest games and rides, an ice-rink, a bowling alley and other unique attractions. Dubai Outlet Mall also has a supervised soft play area for young children on the Ground Floor near the Dome entrance. 

Dubai Outlet Mall offers comprehensive food and beverage choices from fast food in our Food Court to casual dining in cafes and fine dining in restaurants.

Yes, you can use your laptops at different cafes in the mall and also if u need a laptop you can hire one from El Mondo Café. Once you are here at DOM please check with one of our Customer Service Desks for further information.

We are proud to advise that our customer service staff can speak to 11 different languages, Arabic, English, French, Farsi, Russian, Turkish, Kyrgyz, Urdu, Hindi, Malayalam and Tagalog.

Dubai Outlet Mall is 1 million square feet of built up area.

Dubai Outlet Mall is the centerpiece of Dubai Outlet City which will be a mixed use development featuring retail, offices, residential and hotels.

Yes, Phase 2 of Dubai Outlet Mall, which will triple the size of the existing mall.

No, traditionally "Outlet" concept malls around the world do not have hypermarkets or supermarkets. However, Dubai Outlet Mall will have a hypermarket in Phase 2.

No, traditionally "Outlet" concept malls around the world do not have cinemas. However, Dubai Outlet Mall will have a cinema in Phase 2.

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