FAQ’s

Dubai Outlet Mall is located on Dubai – Al Ain Road (Route 66) in the Dubailand area of Dubai, United Arab Emirates.

The main arterial roads leading to Dubai Outlet Mall are Dubai – Al Ain Road (Route 66), Emirates Road, and Al Khail Road. These well-connected routes ensure convenient access to our mall, making it easily accessible for visitors.

If you require further assistance or guidance, please don’t hesitate to contact our friendly customer service staff at +97144234666. They will be more than happy to assist you and provide the necessary directions.

Dubai Outlet Mall is conveniently located, only a short 20-minute drive from the World Trade Centre. Enjoy a hassle-free journey without encountering any Salik tolls or traffic congestion.

Yes, Dubai Outlet Mall provides plenty of parking spaces for our valued customers. Rest assured, you will find ample parking facilities to accommodate your vehicle during your visit.

To reach Dubai Outlet Mall by bus, you can take the RTA public Buses number 66 & 67, which originate from Bur Dubai bus station.

These buses run hourly on Dubai – Al Ain Road (Route 66) and have a drop-off/pick-up station conveniently located opposite Dubai Outlet Mall. This makes it easy for you to access our mall using public transportation.

The Dubai Outlet Mall operates during the following timings:

• Sunday to Thursday: 10:00 AM to 10:00 PM
• Friday and Saturday: 10:00 AM to 12:00 Midnight

Please note that during Ramadan or any festive season, the mall timings may vary.

For accurate and up-to-date information on mall timings during these periods, kindly contact our customer service staff at +97144234666 or visit our website accordingly.

Dubai Outlet Mall is home to an impressive collection of 240 stores, making it a shopper’s paradise. Within these stores, you’ll find a remarkable selection of over 1,300 international brands, ensuring a diverse range of options to explore and discover.

The stores at Dubai Outlet Mall provide enticing discounts, typically ranging from 30% to 90% off the original prices*, depending on the pricing policies of individual stores.

Please note that this discount range applies to most items, with the exception of food items, electronics, jewelry, and medicine.

The refund or exchange policy for products at Dubai Outlet Mall is determined by the individual stores’ operations.

Dubai Outlet Mall does not have any authority over the policies set by the stores.

Dubai Outlet Mall showcases a vast selection of over 1,300 premium and globally recognized brands. You can find a comprehensive list of these brands on our website, and for your convenience, the brand listings are also accessible for review at our two Customer Service Desks.

Explore our website or visit us in person to discover the impressive range of renowned brands available at Dubai Outlet Mall.

Yes, rest assured that all the brands available at Dubai Outlet Mall are authentic and genuine.

We take pride in offering our customers a wide range of premium and trusted brands that are sourced directly from authorized suppliers.

Yes, Dubai Outlet Mall offers fantastic entertainment options for children. As the proud home of the first Chuck E. Cheese’s in the region, families can enjoy a unique and complete entertainment experience, featuring delicious food, exciting games and rides, an ice rink, a bowling alley, and other captivating attractions.

Additionally, Dubai Outlet Mall provides a supervised soft play area specifically designed for young children. Located on the First Floor, this dedicated space ensures that children can safely engage in fun-filled activities while parents explore the mall.

Dubai Outlet Mall provides a wide range of food and beverage options to suit every taste and preference. From fast food options available in our Food Court to cozy cafes offering casual dining experiences, and even fine dining restaurants, we have comprehensive choices to satisfy your culinary desires.

Yes, we are pleased to offer complimentary WiFi access throughout the mall. Stay connected and enjoy seamless browsing with our free WiFi service available for all visitors at Dubai Outlet Mall.

We take pride in our diverse and multilingual customer service team at Dubai Outlet Mall. Our staff members are fluent in up to 11 different languages, including Arabic, English, French, Farsi, Russian, Turkish, Kyrgyz, Urdu, Hindi, Malayalam, and Tagalog. Rest assured that our team is dedicated to providing exceptional service and effective communication in your preferred language.

Currently, Dubai Outlet Mall boasts an expansive 1 million square feet of built-up area. However, we are excited to share that an expansion project is underway, which will further enhance and enlarge the mall to provide an even more remarkable shopping experience.

Stay tuned for updates on our upcoming expansion, as we continuously strive to bring you an exceptional retail destination.